Support

No. None of our apps ask you to sign up or log in. Just open the app and start.

Your progress, scores and settings are saved only on your device. We never receive them, so we can’t restore them for you.

• Deleting the app deletes your progress.
• A device backup or transfer (for example iCloud Backup, Quick Start, or Google’s backup and restore) may carry your progress to a new phone, depending on your settings.

Our free apps may show ads from Google AdMob, which helps us keep them free. You choose whether those ads are personalized:

• iPhone and iPad: Settings → Privacy & Security → Tracking. Turn the app off to stop tracking.
• Android: Settings → Privacy → Ads (on some phones, Settings → Google → Ads), then delete or reset your advertising ID.
• In the app: where privacy law requires it (for example in the EU, UK and some U.S. states), the app’s Settings include a Privacy choices or Privacy options button that reopens Google’s consent form.

More detail is in our Privacy Policy.

Rewards are granted only when a video is watched to the end. If the ad fails to load (for example, you’re offline), the app tells you no ad is available, and you can try again later. If a reward still seems to be missing, email us with the app name and roughly when it happened.

Purchases are handled by Apple or Google, not by us, so refunds have to be requested from them:

• App Store: reportaproblem.apple.com
• Google Play: Google Play refund help

To restore purchases on a new device, use the Restore Purchases button in the app’s settings (if the app offers purchases), signed in with the same Apple ID or Google account.

No. Casino-style games from Easy By Design use play credits only. You can’t wager or win real money or prizes, and credits have no cash value.

Email info@easybydesign.com with:

• the app name and version,
• your device model and iOS or Android version,
• what you did, what you expected, and what happened, plus a screenshot or screen recording if you can.

Because our apps have no accounts and keep your progress on your device, deleting the app removes the data it stored. For data held by Google for advertising, or any other request (access, correction, deletion or opt-out), see How to delete your data or email info@easybydesign.com with the subject “Privacy request.”